Telelphone/IVR

Telephone/IVR – An Efficient and Approachable Sound

Business owners and CEOs may be tempted to record Telephone and IVR content themselves or delegate it to an employee. However, this common mistake can impact customer satisfaction. It’s crucial to hire a professionally trained and experienced voice-over artist for this task. Effective IVR helps companies manage incoming calls and enhance the customer experience.

What A Great Voice Can Do For You

David Gilbert is a seasoned voice actor with extensive expertise in Telephone and IVR recordings. Interactive Voice Response (IVR) systems should sound professional, reassuring, approachable, and in control. David’s skills in Telephone and IVR ensure that your customers receive the information they need before connecting with call center agents. He can deliver menu options and call routing with ease. Customers may become impatient while waiting to speak to a live agent, but David’s warm and friendly tone will maximize your customer satisfaction.

Not All Greetings Are Created Equal

Greetings, pre-recorded messages, and caller menus should reflect your brand’s identity. Whether you need a warm, nurturing sound or a no-nonsense, business-like tone, David Gilbert can adapt to any style to match your brand’s objectives. When hiring a voice-over artist for your next Telephone or IVR project, consider how you want your callers to feel when they hear the voice on the other end of the line. Making your callers feel welcome and valued hinges on their customer service experience. An effective pre-recorded voice can help manage high call volumes and address customer questions and concerns. Telephone messages and menus often require regular updates to reflect new programming, business hours, special events, and more. David Gilbert is known for his rapid turnaround rate and professional broadcast-quality home studio. When you work with David, you can expect projects to be completed quickly and efficiently.

Providing Solutions To Each Caller

Remember, callers are seeking solutions and information. Your pre-recorded voice should not frustrate or confuse them. David Gilbert’s warmth and professionalism provide callers with clarity and a positive customer service experience. Your company’s phone number should lead callers directly to useful information. In addition to automated menus, Telephone and IVR systems can include voicemail recordings, message-on-hold systems, marketing campaigns, and answers to frequently asked questions. These recordings are used in various settings, including contact centers. Each of these tools is most effective when executed by a talented voice artist rather than artificial intelligence. Callers want to feel heard and cared for, so they can find solutions to their problems. Considering this greatly enhances the customer experience.

Personal Information and IVR

Telephone automation often requires customers to share or inquire about sensitive information, such as personal health details or bank account balances. A professional and efficient voice can guide them through each step. An effective pre-recorded telephone voice serves as a powerful liaison between customers and live service representatives. David Gilbert’s calm and friendly tone ensures each customer feels valued and properly informed, minimizing frustration and maximizing overall satisfaction.